Refund Policy

Cancelling Amplus AI takes one click from your billing settings — no calls, no retention offers, no forms. This page covers what happens to your subscription, your access, and your money when you do.

1. Cancelling

Cancel any time from Settings → Billing. Your subscription is scheduled to end at the close of your current billing period — you keep full access until then, and you won't be charged again after that date. You can reactivate at any point before your access ends with a single click, and you'll pick up right where you left off.

2. Refunds

If you're cancelling because something didn't work as expected, or you were charged in error, email privacy@amplusagency.com within 14 days of the charge. Eligible refunds are prorated for unused time in the current billing period and processed back to your original payment method within 5 business days of approval.

Refunds are not automatic on cancellation — cancelling stops future billing, it does not by itself refund the current period. If you believe your situation warrants a refund, reach out and we'll take a look.

3. Trials

Signing up directly for Amplus never requires a card, so cancelling during that trial never results in a charge — there is nothing to refund. If your agency is on a white-labelled Amplus reseller plan, your provider's own trial terms apply instead; check with them on whether a card is required and when billing starts.

4. Your data after cancellation

Access continues until the end of your paid period — nothing is locked or deleted the moment you cancel. After access ends, your workspace data is retained read-only for 30 days so you can still export it, after which it's scheduled for deletion. You can export your clients, runs, briefs, content, and audits at any time, including after cancellation, from within the app.

5. Questions

Reach us at privacy@amplusagency.com for anything not covered here. See also our Terms of Service.